Refund & Return Policy

At Ozler, we strive to provide our customers with premium quality perfumes and a seamless shopping experience. Due to the nature of our products, we have a strict refund and return policy to ensure fairness and hygiene.

Refund Policy

• Non-Returnable Products: Opened or used perfumes cannot be returned for hygiene and safety reasons.
• Damage Claims: If you receive a damaged, leaked, or incorrect product, you must provide an unboxing video with the original packaging to initiate a claim.
• Tampered Packages: If your package appears tampered with or damaged at the time of delivery, please refuse to accept it and inform our customer care immediately.

Refund Request Process:

1. Contact us within 24 hours of delivery with supporting images/videos.
2. Email us at Info@ozlerperfume.com with the subject line: “Refund Request – [Order ID]”
3. If the refund is approved, it will be processed within 7-15 business days (depending on the payment method).

Refund Exclusions:

• Delivery charges are non-refundable.
• COD refunds will be transferred to the customer’s bank account within 4-7 working days after approval.

Lost Orders:

• If your order is marked as delivered but not received, report it to customer care within 3 days of delivery. No claims will be accepted after this period.

Return & Exchange Policy

• Eligibility for Exchange:
  • In rare cases of transit damage (leakage, broken bottles, or missing items), an exchange can be initiated after verification.

Return Request Process:

1. Contact us within 24-48 hours of receiving a damaged product.
2. Provide necessary proof (images/videos).
3. If approved, we will arrange a replacement or refund as per availability.

Non-Returnable Items:

• Used, opened, or personalized items cannot be exchanged or returned.

Order Cancellation Policy

• Before Dispatch:
  • You may cancel your order before it is dispatched from our warehouse.
  • A 2.5% gateway charge will be deducted.
• After Dispatch:
  • Orders cannot be canceled once shipped.
  • If returned to the seller, Rs. 75 will be deducted for processing (for prepaid orders).
• Refund Processing Time:
  • For paid orders, refunds will be processed within 15 business days after cancellation approval.

FAQs

Q.1) How long does it take to receive a refund after approval?

• Refunds for prepaid orders will be credited within 15 business days to the original payment method.
• For COD refunds, the amount will be transferred within 4-7 working days after approval.

Q.2) Can I return an opened or used perfume?

• No, due to hygiene reasons, opened or used perfumes are non-returnable.

Q.3) How can I cancel my order?

• If you placed an order by mistake, you can cancel it within the first few hours from the checkout order confirmation page or contact our customer care at +91 7016619316.