At Ozler, we strive to provide our customers with premium quality perfumes and a seamless shopping experience. Due to the nature of our products, we have a strict refund and return policy to ensure fairness and hygiene.
Refund Policy
Non-Returnable Products: Opened or used perfumes cannot be returned for hygiene and safety reasons.
Damage Claims: If you receive a damaged, leaked, or incorrect product, you must provide an unboxing video with the original packaging to initiate a claim.
Tampered Packages: If your package appears tampered with or damaged at the time of delivery, please refuse to accept it and inform our customer care immediately.
Refund Request Process:
Contact us within 24 hours of delivery with supporting images/videos.
Email us at Info@ozlerperfume.com with the subject line: “Refund Request – [Order ID]”
If the refund is approved, it will be processed within 7-15 business days (depending on the payment method).
Refund Exclusions:
Delivery charges are non-refundable.
COD refunds will be transferred to the customer’s bank account within 4-7 working days after approval.
Lost Orders:
If your order is marked as delivered but not received, report it to customer care within 3 days of delivery. No claims will be accepted after this period.
Return & Exchange Policy
Eligibility for Exchange:
In rare cases of transit damage (leakage, broken bottles, or missing items), an exchange can be initiated after verification.
Return Request Process:
Contact us within 24-48 hours of receiving a damaged product.
Provide necessary proof (images/videos).
If approved, we will arrange a replacement or refund as per availability.
Non-Returnable Items:
Used, opened, or personalized items cannot be exchanged or returned.
Order Cancellation Policy
Before Dispatch:
You may cancel your order before it is dispatched from our warehouse.
A 2.5% gateway charge will be deducted.
After Dispatch:
Orders cannot be canceled once shipped.
If returned to the seller, Rs. 75 will be deducted for processing (for prepaid orders).
Refund Processing Time:
For paid orders, refunds will be processed within 15 business days after cancellation approval.
FAQs
Q.1) How long does it take to receive a refund after approval?
Refunds for prepaid orders will be credited within 15 business days to the original payment method.
For COD refunds, the amount will be transferred within 4-7 working days after approval.
Q.2) Can I return an opened or used perfume?
No, due to hygiene reasons, opened or used perfumes are non-returnable.
Q.3) How can I cancel my order?
If you placed an order by mistake, you can cancel it within the first few hours from the checkout order confirmation page or contact our customer care at +91 7016619316.
